Complaints Procedure
If you believe you have cause for complaint, please do not hesitate to get in touch using the contact form.
One of our team will respond within 24 hours.
Contact Us
Steps to Take if Your Complaint Remains Unresolved After Eight Weeks.
If your complaint has not been resolved within eight weeks, or if an impasse has been reached, we recommend contacting OFGEM or the Energy Ombudsman for further guidance.
Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624
(Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
